Credits: 3
Pre-requisites: None
Compulsory / Optional: Compulsory for Mechanical Engineering with Business Track of Mechanical Engineering / Optional for Others
Aim(s)
To provide the necessary tools to develop communication skills for effective business operations and professional conduct as engineering managers.
Intended Learning Outcomes
- Describe the importance of understanding the audience and shaping the message accordingly.
- Relate different communication modes for different situations and audiences.
- Apply effective communication skills in presenting, negotiating, business writing and conducting meetings.
- Apply effective communication skills to facing and conducting interviews.
Course Content
- Understanding Your Audience: Understanding yourself, perception; getting to know your audience.
- Different Communication Modes for Business Situations: Communication choices in businesses; techniques of communications; nonverbal communications; listening and critical thinking.
- Effective Writing for Business: Letters and memorandums; proposals; reports; resume; text, email.
- Business Presentations: Preparation for presentations; presenting; use of presentation aids.
- Conducting Business Meetings: Agenda; role of the chair and members; meeting minutes.
- Business Negotiations: Laying the ground work; mutual gain and win-win situations; difficult issues and ethics.
- Communications in Handling Stress, Conflict and Counseling: Controlling stress through communication; conflict handling and decision making; manager as a counselor.
- Interviewing Skills: Facing interviews; conducting interviews.
| Time Allocation | Hours |
|---|---|
| Lectures | 9 |
| Tutorials Small Group Discussion | 31 |
| Assignments | 10 |
| Assessment | Percentage Marks |
|---|---|
| Small Group Activities / Case Studies / Assignments / Presentation | 60 |
| End Semester Examination | 40 |